FBI’s post-9 /11 watch list spreads far, mutatesBY ANN DAVIS, THE WALL STREET JOURNAL
LAS
VEGAS — When a patron at the New York-New York casino plugged his
frequent player card into a slot machine one day this summer, something
strange happened: An alert warned the casino’s surveillance officials
that an associate of a suspected terrorist might be on the grounds.
How
did a casino’s computer make such a connection? Shortly after Sept. 11,
2001, the FBI had entrusted a quickly developed watch list to scores of
corporations around the country.
Departing
from its usual practice of closely guarding such lists, the FBI
circulated the names of hundreds of people it wanted to question.
Counterterrorism officials gave the list to car-rental companies. Then
FBI field agents and other officials circulated it to big banks,
travel-reservation systems, firms that collect consumer data, as well as
casino operators like MGM Mirage, the owner of New York-New York. Other
recipients included businesses thought vulnerable to terrorist
intrusion, including truckers, chemical companies and power-plant
operators. It was the largest intelligence-sharing experiment the bureau
has ever undertaken with the private sector.
A
year later, the list has taken on a life of its own, multiplying — and
error-filled — versions being passed around like bootleg music. Some
companies fed a version of the list into their own databases and now use
it to screen job applicants and customers. A water-utilities trade
association used the list "in lieu of" standard background checks, says
the New Jersey group’s executive director.
The
list included many people the FBI didn’t suspect but just wanted to
talk to. Yet a version on SeguRed. com, a South American
security-oriented Web site that got a copy from a Venezuelan bank’s
security officer, is headed: "list of suspected terrorists sent by the
FBI to financial institutions."
Meanwhile,
a supermarket trade group used a version of the list to try to check
whether terrorists were raising funds through known shoplifting rings.
The trade group won’t disclose results.
The
FBI credits the effort, dubbed Project Lookout, with helping it rapidly
find some people with relevant information in the crisis atmosphere
right after the terror attacks. MGM Mirage says it has tipped off the
FBI at least six times since beginning to track hotel and casino guests
against the list.
The
FBI and other investigative agencies — which were criticized after
Sept. 11, 2001, for not sharing their information enough — are exploring
new ways to do so, including mining corporate data to find suspects or
spot suspicious activity. The Pentagon is developing technology it can
use to sweep up personal data from commercial transactions around the
world. "Information sharing" has become a buzzword.
But one significant step in this direction, Project Lookout, is in many ways a study in how not to share intelligence.
The
watch list shared with companies — one part of the FBI’s massive
counterterrorism database — quickly became obsolete as the bureau worked
its way through the names. The FBI’s counterterrorism division quietly
stopped updating the list more than a year ago. But it never informed
most of the companies that had received a copy. FBI headquarters doesn’t
know who is still using the list because officials never kept track of
who got it. "We have now lost control of that list," says Art Cummings,
head of the strategic analysis and warning section of the FBI’s
counterterrorism division. "We shouldn’t have had those problems."
The
bureau tried to cut off distribution after less than six weeks, partly
from worry that suspects could too easily find out they had been tagged.
Another concern has been misidentification, especially as multipart
Middle Eastern names are degraded by typos when faxed and are fed into
new databases.
Then
there’s the problem of getting off the list. At first the FBI
frequently removed names of people it had cleared. But issuing updated
lists, which the FBI once did as often as four times a day, didn’t fix
the older ones already in circulation. Three brothers in Texas named
Atta — long since exonerated, and no relation to the suspected lead
hijacker — are still trying to chase their names off copies of the list
posted on Internet sites in at least five countries.
People
who’ve asked the FBI for help getting off the bootleg lists say they’ve
been told the bureau can’t do anything to correct outdated lists still
floating around. The FBI’s Cummings says that "the most we can control
is our official dissemination of that list." Once it left the
lawenforcement community, "we have no jurisdiction to say, ‘If you
disseminate this further, we will prosecute you. ’"
CIVIL LIBERTARIANS WORRY
Despite
the problems, Cummings and other proponents of information-sharing say
the process should be improved, not abandoned. Software companies are
rushing to help, trying to make information-sharing easier and more
effective.
Systems
Research & Development in Las Vegas is among those working on ways
to make exchanging law-enforcement and corporate information a two-way
street without compromising privacy. "I believe there’s probably 10 to
50 companies in America that across them touch 80 percent to 90 percent
of the entire country," says Jeff Jonas, Systems Research &
Development founder, citing credit-card companies, banks, airlines,
hotel chains and rental-car companies. "There should be a protocol in
place that corporate America could be plugged into that allows them to
say, ‘ We’d like to help, ’" he says.
But
some officials at the U.S. Customs Service, the Office of Homeland
Security and the FBI’s own Criminal Justice Information Services
Division doubt the wisdom of circulating watch lists widely, and some
say they didn’t even know about Project Lookout.
Civil
libertarians worry about enlisting companies to track innocent people
for the government. Many companies say they need to be insulated from
liability if they’re expected to share data on people with the
government. "It’s a tough, tough box to get into. You end up with
legitimate concerns about moving into Orwell’s 1984," says Henry
Nocella, an official of Professional Security Bureau Ltd. in Nutley, N.
J., and a former security director at Bestfoods. "Yet you know there’s a
need to collect and analyze information."
‘NOT PLAYING GAMES’
Before
Sept. 11, 2001, the government rarely revealed the names of terrorism
suspects to companies. The exception was when it had a subpoena for
specific information the government believed a company had about a
person under investigation. But after the attacks, counterterrorism
officials were concerned that members of terrorist cells could have
slipped undetected into companies or communities. They feared that by
the time they figured out where to direct subpoenas, the suspects could
get away or even stage another attack. Holed up in a "strategic
information and operations center" in Washington, a small circle of FBI
officials decided on Sept. 15, 2001, to put out a broad heads-up to
state and local police and to trusted companies. "We’re not playing
games here. This was real life. We wanted as many people as possible to
know this is who we wanted to talk to," says Steven Berry, an FBI
spokesman.
Agents cast a wide net that, by its nature, included scores of innocent people.
They
started by using record searches and interviews to identify "anybody
who had contact" with the 19 hijackers, Cummings recalls.
Kevin
Giblin, chief of the terrorist warning unit, decided that car-rental
companies and local police should be the first outside of the airlines
to get the list. One firm that received it, Ford Motor Co. ’s Hertz
unit, says it checked the list against its records and told the FBI of
any matches, but then basically let the list lie dormant. Trade groups
proved a quick way to spread the word. The FBI gave the list to the
Transportation Department. It shared the names with the American
Trucking Associations, which promptly e-mailed the list to nearly 3,000
trucking companies. The International Security Management Association,
an elite group of executives at 350 companies, put the list on a
password-protected part of its Web site, allowing members to scan it in
private, members say.
‘ WASN’T A BLACKLIST ’
On
their own, FBI field agents shared the list with some chemical, drug,
security-guard, gambling and power-plant companies, according to
interviews with companies. The FBI’s Giblin says he hadn’t realized how
extensively field agents distributed the list. But he says agents have
considerable autonomy and are expected to keep close ties to companies
in their area. Giblin says the bureau stressed to recipients that the
people named weren’t all suspects. "This wasn’t a blacklist," he says.
By the time the FBI tried to close out its list, at least 50 versions
were floating around, say people who saw numbered ones. Some companies
were asking software firms such as Systems Research & Development
how to make better use of the lists. The company, which is financed in
part by a venture capital arm of the Central Intelligence Agency, has a
program called NORA, for Non-Obvious Relationship Awareness. It mines
data to detect hard-to-see links between people, such as use of the same
residence or phone number.
Giblin
says when he fields tips nowadays from companies that have the watch
list, he tells them it’s obsolete. But not all field offices turn down
such tips.
If
the government does decide to disseminate watch lists in the future, it
won’t face high legal hurdles, says Daniel Ortiz, a law professor at
the University of Virginia. He says someone who appears wrongly on a
watch list could ask for a correction but couldn’t prevent the list’s
circulation or sue the government for damages under current privacy
laws. The government just has to be careful not to single people out
solely on race or ethnicity.
Businesses
face more jeopardy, however. Many industries, such as cable companies
and banks, operate under special privacy laws preventing them from
giving customer information to the government without a subpoena.
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